FAQ

  • What entails the guarantee?

    Our guarante is almost conditionless. It entails that you can ship your product back anytime you want. Your product will always be repaired or upcycled without any additional costs. The only condition your honesty, we don’t like to be lied to and value your honest opinion.

  • Are the colours going to change?

    The colour of the leather can be change slightly over time but not significantly. It pretty much stays the same.
    The colour of the Jute Will change over time from the light of the sun and turns into a more golden hue.
    In general we use materials, that we find even more and more beautiful over time.

  • Where do you ship?

    We offer free, worldwide shipping. Don’t worry, lean back and let us do the work while you only have to push buttons to make the world a better place.

  • Why do you only offer one colour?

    We offer only one colour because we didn’t yet find a jute supplier that fulfils our requirements when it comes to sustainability in the dying process. So we decided to dye it ourself. However, since we are a very small team at the moment we focus mainly on order fulfilment and getting the business running.

  • What makes your products sustainable?

    Mainly it’s the Jute material. This material is not just a material that doesn’t harm the planet but contributes actively to its recovery. All the other materials are sustainable as well but mainly it’s the Jute.

  • How long does a Tayet bag last?

    Honestly, we don’t know exactly. Since we want to make our products as sustainable as possible we guarantee that it will last your entire life. Here’s the clue: even if it doesn’t, we encourage you to send your beloved bag back to us to get it repaired or recycled so you don’t have to buy a new one.

  • Are your products waterproof?

    Unfortunately we haven’t yet found a solution to make our products waterproof that meets our requirements. As with our suppliers we have a very high standard and expectation. The features we launch must work perfectly and if there’s something not sustainable and eco friendly or doesn’t work as we want it, we don’t do it.